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Terms and Conditions of Sales of Products by Milliken Medical® to Customers

  • For Customers with anticipated annual purchase volume of less than $10,000 from Milliken Medical, payment is due at the time of shipment of order by Visa, MasterCard, Discover or American Express. For Customers with anticipated annual purchase volume of greater than $10,000, upon Milliken Medical’s receipt of a signed Credit Application, Applicant may be granted open account terms at Milliken Medical’s sole discretion. If “Customer” is granted open account terms by Milliken Medical, payment is due in full 30 days from date of invoice by electronic funds transfer or check. If open account terms are not granted by Milliken Medical, payment is due at time of shipment by Visa, MasterCard, Discover or American Express. For purposes of the terms and conditions, a “Customer” shall mean any person who purchases products from Milliken Medical, the Applicant, the Personal Guarantor, and any other person that Applicant notifies Milliken Medical may purchase products from Milliken Medical that will be paid for by the Applicant.
  • Payment under open account terms is required within 30 days from date of invoice. Interest may accrue on all unpaid invoices at the rate of 18% per annum, compounded monthly, beginning on the 30th day after the date of such invoice
  • All prices are exclusive of taxes and governmental charges on the sale and use of the products. Unless exempt, Customer will be invoiced for all such taxes and charges. In order to be exempt from tax, Customer must provide proof of exemption at time of order.
  • Milliken Medical, in its discretion, may hold shipments and refuse to accept orders if Customer is in arrears on payment or if amount ordered is in excess of approved credit limit. Waiver of this provision or any other term or condition by Milliken Medical for a specific order or default shall not apply to any future order or default.
  • Customers requesting or maintaining a credit limit in excess of $50,000 shall furnish audited financial statements to Milliken Medical within 120 days after the end of each fiscal year.
  • If Customer disputes any Milliken Medical invoice, it must notify Milliken Medical’s accounts receivable department in writing within thirty days of the date of the disputed invoice, or forever waive Customer’s rights to raise the dispute. Any shipping discrepancy must be reported within three days of receipt.
  • Milliken Medical will exchange or reimburse the cost of product (freight not included) for any item returned within 30 days. There will be an applied restocking fee of 15% after 30 days and 25% after 60 days. No returns will be accepted after 90 days. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All returns must be unopened, not expired and in salable condition. All returns must be prearranged with Milliken Medical’s customer service department.

Important Updated Return Policy for Product Categories

For the following products we are no longer accepting returns and all sales are final:

  • Masks
  • Gloves
  • Thermometers
  • Pulse oximeters
  • Hand sanitizer
  • Isolation gowns
  • Face shields
  • Sneeze Guards
  • Any dispute that arises between Customer and Milliken Medical concerning these terms and conditions or any other aspect of their relationship shall be interpreted and construed in accordance with the laws of the State of Ohio without regard to conflict of laws provisions applying the laws of other jurisdictions. In addition, both Customer and Milliken Medical hereby irrevocably consent to the exercise of personal jurisdiction by the U.S. District Court for the Northern District of Ohio, the Common Pleas Court of Summit County, Ohio or the Municipal Court of Stow, Ohio, and agree that any lawsuit arising from or any matter connected to any dispute between the parties or the interpretation or enforcement of these terms and conditions shall only be prosecuted in one of those Courts. Attorneys’ fees and costs incurred by Milliken Medical in connection with any legal action or proceeding with respect to the collection of any invoices which are in arrears shall be the responsibility of Customer.
  • Customer will be charged $20.00 by Milliken Medical for any check of Customer that is returned because of insufficient funds in Customer’s account.
  • Milliken Medical reserves the right to withdraw credit terms granted to Customer or to change the credit terms and credit limits at any time at its discretion.
  • WARRANTY: MILLIKEN MEDICAL PROVIDES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ON THE PRODUCTS IT SELLS TO CUSTOMER, AND ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. MILLIKEN MEDICAL WILL, HOWEVER, PASS ALONG TO THE CUSTOMER ANY MANUFACTURERS’ WARRANTIES APPLICABLE TO PRODUCTS NOT MANUFACTURED BY MILLIKEN MEDICAL.
  • LIMITATION OF REMEDIES: Customer’s sole remedy, and Milliken Medical’s sole liability for non-conforming goods (i.e., product that does not conform to the quantity, type or specifications ordered, or that is visibly damaged or defective) rejected as provided herein, shall be limited to replacement of the products or, at Milliken Medical’s option, refunding the portion of the price of such non-conforming products paid to Milliken Medical. In no event shall Milliken Medical’s liability for claim, loss, costs of damages relating to any products shipped, stored, sold or delivered hereunder, exceed the purchase price therefore, nor shall Milliken Medical be liable for any loss, charge or damages resulting from its inability to procure any products ordered by Milliken Medical or for delays or failure to deliver products hereunder. IN NO EVENT SHALL MILLIKEN MEDICAL BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, OR (B) ANY NEGLIGENT, RECKLESS, IMPROPER, UNREASONABLE OR UNFORESEEABLE USE OF ANY PRODUCT, OR ANY USE NOT IN ACCORDANCE WITH THE MANUFACTURER’S INSTRUCTIONS AND/OR WARNINGS , IN EACH CASE NOTWITHSTANDING ANY PROVISION OF ANY SUPPLEMENT OR OTHER DOCUMENTS AND WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY, STATUTE OR OTHER FORM OF ACTION, EVEN IF MILLIKEN MEDICAL HAS BEEN INFORMED OF THE POSSIBILITY THEREOF.
  • All orders for purchases of products shall be subject to acceptance by Milliken Medical. The terms and conditions stated herein shall apply to all product purchases and no terms or conditions additional to or different from those stated herein, oral or written, purporting to modify these Terms and Conditions of Sale, whether contained in Customer’s purchase order or elsewhere, shall be binding on Milliken Medical unless made in writing and accepted in writing by Milliken Medical.
  • Milliken Medical does not guarantee the accuracy of the HCPCS codes and is not responsible for claims or liabilities that may result from the use of this information. It is Customer’s responsibility to consult HCPCS coding guidelines to ensure the correct codes are submitted.
  • If any product is labeled for professional use only, Customer shall not resell such product and shall cause such product to be used only by licensed professionals who satisfy all applicable training, licensing and other applicable requirements under applicable law and in strict compliance with all instructions and protocols for such use supplied or made available by Milliken Medical or the product manufacturer.